I understand that Star Ranch Fitness operates on a scheduled hourly appointment basis for private in-person & virtual training sessions. Therefore, when canceling an appointment, I am required to provide MORE than 24-hour notice, for which no additional cost shall be incurred. However, if I cancel a session LESS than 24 hours to the scheduled time, I shall be charged in full for that training session, while my trainer will utilize that time in working on my fitness program. I understand that I’m entitled to a one-time cancellation fee waiver, whereby I can cancel a session in less than 24-hours, at no additional cost.
Should my personal trainer cancel a session with less than 24-hour prior notice, I shall be entitled to one free session upon rescheduling. I understand that the free session must be redeemed within 7 days of canceling the previous one or shall be forfeited.
However, should my personal trainer cancel a session with MORE than 24-hour notice, I shall be entitled to no free session, but the training session shall be rescheduled within 7 days to ensure consistency and progress in my fitness program.
In the event you do not cancel and miss the first 10 minutes of your scheduled appointment, the session will be rescheduled and deducted from you session balance.